Tag: Virtual Classroom

Audio Issue in Bongo Meeting

It has come to our attention that sometimes students in the virtual classroom Bongo meeting sessions cannot hear the audio when an instructor is sharing a video in the screen share feature. Examples of these videos being shared are YouTube videos, or possibly web sites with videos that deal with particular instruction from a course. Below is a picture of the box an instructor must check in order for the virtual students to hear the audio with the matching video, when screen sharing presentations.

EX: Screen Share page in Bongo Virtual Classroom

By checking this box, the instructor has now shared the corresponding Audio with Video being played in the Screen Share feature.

Bongo Virtual Classroom and Video Assignments (webinar recording and resources)

Virtual Classroom and Video Assignments are two Bongo integrations directly accessed through your D2L course.

Virtual Classroom is used to schedule meetings with your students, with the option of recording and automatically saving the recording in your D2L course so students can re-watch.  Virtual Classroom has similar features to Zoom, such as sharing screen, polling and breakout rooms.

Video Assignments provide an additional resource to increase student engagement by allowing students to record class presentations remotely, answer text questions with a timed video answer, and/or answer questions that overlay upon an instructor’s pre-recorded mini-lecture or video. Video Assignments allow for grading with scores passed directly to your D2L gradebook.

Below is an archived recording of this online webinar from the Teaching and Learning Center:

Dual Delivery Student Engagement – Strategies and Examples

Welcome to the Dual Delivery Student Engagement Strategy and Examples blog.  The Teaching and Learning staff at South Suburban College will provide strategies and examples to assist faculty in teaching in a dual delivery format. Check back often for updates as we plan to add creative and innovative strategies throughout the term.

What is Dual Delivery at South Suburban College?

A dual delivery class provides for both limited in-person seating and virtual students attending via D2L virtual classroom. Students must choose their preferred delivery mode section when registering. Virtual students are expected to be available at the scheduled class and lab times.

What do the Virtual Students Experience?

Remember, the virtual student can only see a small portion of the physical classroom, usually the instructor and white board.  The instructor can also share their screen as they showcase a PowerPoint presentation, website, or a variety of course content.  But if in-class students are talking and participating in the class discussion, the virtual students may only be able to hear audio (unless the instructor moves the camera).  These are considerations to keep in mind when designing your course in D2L or guiding in-class discussions.

Strategy and Example #1 – Incorporate Weekly Online Discussion Forums

The Set-up

  • To encourage student engagement with your virtual students, create an online discussion forum with a topic you plan to discuss in-class.  This allows your virtual students to feel like they have another option to participate and be heard.
  • To encourage building community with both in-class and virtual students, make it a requirement that both sets of students respond to the weekly online discussion forum.
  • Name each weekly discussion forum Week 1, Week 2, Week 3, etc., so that the discussion forums can be easily identified.
  • To encourage participation, provide feedback and grading by giving the weekly online discussion forum a point value, i.e., make it worth their time.
  • Let students know that their online discussion forum post may be brought up during class time.
  • See: How to Create Discussions Forums in D2L

How to Implement

  • Prior to your in-class time, read the online discussion forums and take note of interesting comments by both in-class and virtual students.
  • During your class time, call on two students who had interesting comments in the online discussion forums or that you would like to clarify specifics of their posts.
  • When students respond during class time, have them mentioned their name first.  This allows the virtual students to make a connection to the in-class student.  The virtual student may not see those in-class students, but they may have read their online discussion forum posts.

See it In Action – Examples

I use the out-of-class posts to guide in-class discussions”.
Dr. Jay Howard, reprint from the Teaching Professor Newsletter
(December 2016)

  • Dr. Jay Howard is a professor of sociology and dean of the College of Liberal Arts and Sciences at Butler University and author of the book Discussion in the College Classroom – Getting your Students Engaged and Participating in Person and Online.
  • Dr. Howard uses this strategy for his traditional face-to-face courses.
  • According to a Reprint from the Teaching Professor Newsletter, Dr. Howard has found advantages to this strategy:
    • Encourages class-wide participation.
    • Students who might experience anxiety of being called upon in-class, may feel better organizing their thoughts in an online discussion forum first, then clarifying their thoughts in-class.
    • Since students know their online discussion forum posts may be brought up in-class, this encourages them to provide reflective posts.
    • Motivates students to complete readings required that week.  Students can be assigned to provide a quote from a reading in the online discussion forum or post something that raises a question.
    • Since Dr. Howard is reading the online discussion forums prior to class, he can determine where students may be struggling and if more in-class discussion is required.
    • On that same note, he can also determine if students are on track and he can now focus on other areas of discussion.



  • Are you teaching a dual delivery course and would like to provide a helpful strategy?  Email:  ssonline@ssc.edu.

Bongo Virtual Classroom – Large Gallery View (display 25 student cameras at once)

Bongo recently introduced a new feature in their virtual classroom platform that increases the number of student cameras that can be displayed at one time.  The Large Gallery view can be found under settings and can be utilized by both the instructor and student to customize their individual view. Presentation view is on by default, but users can toggle between Presentation view and Large Gallery view.

Bongo Virtual Classroom Large Gallery View
Bongo Virtual Classroom Large Gallery View

Toggle Between Presentation view and Large Gallery view

  • While in the virtual classroom, select the Settings options (three dots in the upper right corner)
Bongo Virtual Classroom Settings
  • Select Large Gallery view
Bongo Virtual Classroom Toggle to Large Gallery View

  • Repeat steps to return to Presentation view
  • Important Note – In order to use Large Gallery view, at least one camera must be turned on, otherwise this option will be greyed out.  Large Gallery view is not available on mobile devices.

    Pin Your Camera to be the First Displayed

    • Click on Participants
    • Select Your Name
    • Select Pin camera
    Bongo Virtual Classroom Pin Camera

    For a complete list of recent Bongo updates see:  https://bongolearn.zendesk.com/hc/en-us/articles/4406998122907-Bongo-21-9-Release-Notes

    Join Bongo Virtual Classroom using an iPad or iPhone

    Student’s may receive an error when trying to join their Bongo Virtual Classroom using an iPad or iPhone.  However, this can be rectified by following these four simple steps:

    Step 1: Make Certain your iPad or iPhone’s operating system is up to date

    • On your iPad or iPhone open Settings App > General > Software Update

    Step 2: Update your Safari Settings

    • On your iPad or iPhone open Settings App > Safari
    Ipad Safari Settings
    • Make sure all of the following are toggled OFF:
      • Block All Cookies
      • Prevent cross-site tracking
    ipad security settings for Safari

    Step 3: Download the Brightspace Pulse App

    • On your iPad or iPhone open App Store App
    • Search Brightspace Pulse and download
    Brightspace Pulse App logo
    • Open the Brightspace Pulse app and follow the tutorial next buttons until you are at the screen to select your school
    • Select South Suburban College
    • Login with the same username and password you use to login to D2L: Complete SSC email and password (example: tmakin100@student.ssc)

    Step 4:  Navigate to your Bongo Virtual Classroom

    • Using the Brightspace Pulse App you downloaded in step 3 above, under My Courses > Select the three dots in the upper right-hand corner of your desired course
    • Select Launch Course Homepage
    Brightspace Pulse Launch Course Page
    • Under More in the course navigation > Select Virtual Classroom
    BrightSpace Pulse More Virtual Classroom
    • Under Action column of scheduled Virtual Classroom session > select Launch
    D2L Launch Virtual Classroom
    • Select Join
    Bongo Join
    • Select to allow Microphone
    • To turn on your webcam, select Camera and allow

    Getting Started with Simulcast/Dual Delivery and/or Lecture Capture

    Updated: August 4, 2021

    Classrooms upgraded for simulcast delivery include a webcam, a second Epson projector, and a projection screen. The second projector and screen (located in the back of the room) can be used to view your virtual classroom students. Virtual classroom students will be able to view your webcam, anything you screen share and communicate with you through chat or audio.

    Before Your Class Begins

    • Log on to the Teacher’s Workstation with your SSC Network Credentials
    • Turn on the Front Projector, and then the Rear Projector
    • Log into D2L at https://d2l.ssc.edu
    • Start your Virtual Classroom Session inside of D2L
    • Allow Bongo to access the Classroom Webcam and Microphone (HuddleCam 3A)
    • Turn on the Chat Alert Inside of the Bongo by Accessing the Virtual Classroom Settings
    • If you are planning to use a PowerPoint you may want to uncheck ‘Use Presenter View’ and set your monitor to ‘Primary Monitor’ in PowerPoint.
    To Turn Off Presenter View in Microsoft PowerPoint Select ‘Slide Show’
    • Turn off the lights in the front of the classroom.

    Moving the Virtual Classroom Screen to the Rear Projector

    • On the Teacher’s Workstation, locate the browser window containing your Virtual Class Session in Bongo
    • Hold down the left mouse button while on the browser window and drag it off the screen to your right
    • You will now see the browser window with the Virtual Class Session in Bongo appear on the Rear Projection Screen
    • Visit https://tl.ssc.edu/getting-started-with-bongo/ if you need help “Getting Started with Bongo”

    Using the WebCam


    A webcam has been installed to allow remote learners a view of the classroom. It is positioned so that it can capture not just the instructor, but also any information presented on the dry-erase board in the front of the classroom. The Webcam is on if the blue light is visible as in the photo above. If there are no lights visible on the camera, press the power button on the webcam remote as pictured below.


    Using the Webcam Remote Control

    • The left/right arrows move the webcam left and right
    • The up/down arrows tilt the webcam
    • The zoom fast/slow buttons control the webcam zoom feature
    • The auto button can be used to automatically focus the webcam
    • If by chance the image displayed by the webcam is upside down, press the ‘REV’ button, this will right your image.

    At the End of Class

    • Turn off Front and Rear Projectors
    • Logout of D2L
    • Logout of Teacher’s Workstation


    Optional Laptop Connection

    Instructors can use their personal laptop computer to replace the Teacher’s Workstation in the classroom.

    NOTE: By using your personal laptop you will not be able to use the interactive features of the Epson Integrated Projector or the Promethean ActivPanel.

    Step 1: Connect the USB and HDMI cables into the corresponding laptop ports as shown below.

    USB Connection

    HDMI Connection

    Step 2: Press the black button so the green light changes from input 1/A to input 2/B on the HDMI video switch. This connects the laptop to the projection system.

    Step 3: Press the circular Webcam controller button to switch the Webcam connection from the Instructor Workstation to the Laptop.

    USB switch


    Optional Use of a Document Camera

    Step 1: Turn on (Blue Light Comes On) the Elmo Document Camera Power

    Step 2: Select ‘EIT ICON’ Shortcut on Teachers Workstation.

    Elmo Operation Face, Power

    Step 3: Select ‘Primary Display’ to display the image on Teachers Workstation or Select ‘Secondary Display’ to display the image on Projector Display Screen.

    Step 4: Users can use the ‘Pen Feature’ within the EIT Program to mark or edit what is being displayed.

    Elmo Pen User Options
    PC Display Output

    Step 5: Once you are finished with the unit, make sure you turn the document camera off. (NO Lights on the unit)

    Getting Started with Bongo

    Bongo provides much more than an integrated virtual classroom within D2L Brightspace. With video assignments, you can engage students in a whole new form of virtual assessment. Be sure to check out Question & Answer and Interactive Video assignments.


    Join Jamie Welling and the team for step-by-step instruction on getting started with Bongo.


    Learn about Bongo and hear from our panelist Amy Kelley, Michael Wilson, and Steve Vivian along with our host Jamie Welling all who are actively using Bongo.


    Video Overview – We have the premium version so our meeting time has been increased from 60 minutes to 240 minutes.

    Virtual Video Training with Bongo with D2L – January 6, 2021

    Add a Video Assignment in D2L Brightspace

    Getting Started with Virtual Classroom

    Virtual Classroom and Video Assignments – Learner Guide

    Virtual Classroom and Video Assignments – Instructor Guide

    Bongo Support Page

    Bongo Knowledge Base


    • Bongo is a web-based solution. There is no software to download.
    • Bongo is completely integrated with D2L, there is no need to create an account with Bongo.
    • We have the premium version so our meeting time has been increased from 60 minutes to 240 minutes.
    • When you schedule a Virtual Classroom session it will automatically be added to the student’s calendar.
    • Virtual Classroom recordings can be added to your course content automatically.
    • Virtual backgrounds are unfortunately not available in Bongo at this time.
    • Virtual Classroom and meeting recordings are available to students through the D2L Brightspace Pulse app.
    • The digital whiteboard can be enlarged.
    • If you choose automatic recording, the recording will begin automatically at the scheduled meeting time and stop when the meeting ends. You will not be able to start and stop the recording unless you choose the manual mode.
    • Instructors will be able to access a scheduled meeting 10 minutes before it starts. Students will gain access at the scheduled meeting start time.
    • The length of time you schedule for a meeting is a hard time and the meeting will end automatically when time is up. You will receive a count down.
    • Breakout rooms are not recorded.
    • A video assignment will not appear in the D2L Grade Book until the first assignment is graded. There is no need to manually create the assignment.
    • Audio from videos isn’t sharable from an external source (YouTube, etc.). Available options are the instructor’s use of an external microphone, posting the link to the course in advance like pre-reading, sharing the video link in the chat at the appropriate time during the class, and allowing students a certain period to view it.
    • Bongo’s default view is Presentation view. To view more students cameras, you can toggle to Large Gallery view under settings.