- To chat with D2L Technical Support 24/7 login to our D2L Brightspace environment at https://d2l.ssc.edu.
- From your desktop click on the “Got Questions” widget in the upper right hand corner of the main landing page.
- Click on “Chat with Support” in the lower right-hand side.
- If additional assistance is needed, please do not hesitate to contact the Teaching and Learning Center at ssconline@ssc.edu.
Author: Lisa Miller (Page 1 of 2)
If you have a student that needs access to your course from a previous semester, please contact SSC Online with the course, section and student information. Ask that the role of “Incomplete Student” be assigned to the student for that particular course.
If you had dates on the assignments the need to be submit you should be able to assign “View Content that is Not Released” or add a new date for just that student as a Release Condition.
Each voicemail box in the college has a size limit and once that is reached, callers will no longer be able to leave a message.
Voicemails can be deleted in several different ways.
- By signing into your voicemail on your desk phone and deleting all unwanted messages.
- By deleting the voicemail notification email in your Outlook inbox, it will in turn delete the message from your voicemail.
- Using Jabber, you can delete voicemail messages right from the Jabber application.
- By accessing your voicemail box from outside the college and deleting unwanted messages. See steps below.
To log into voicemail from outside the college.
- Dial your own DID number or
- Dial external number 708-225-5800
- Press the * key when voicemail greeting answers
- Enter your ID (extension), then press # key.
- Enter your password, then press the # key.
Also, if you have a department line voicemail box, please make sure that all unwanted voicemail messages are deleted.
Please reach out to Academic Computing with any questions.
This test is only available from off campus, but is available for all employees and students.
A server has been setup on campus to test you can use to test your connect to from home to determine the quality of your Internet connection to access D2L, Bongo, Microsoft Teams, etc.
To get started visit https://southsuburbancollege.speedtestcustom.com, and follow the steps below.
Step 1: Select the down arrow (see highlighted)
Step 2: Type in South Suburban College (see highlighted)
Step 3: Click on South Suburban College (see highlighted)
Step 4: Click on Go (see highlighted) to start the test
Step 5: View Results
For the best experience with video conferencing (Bongo, Microsoft Teams, etc.) or VPN access to South Suburban College, you should have ping less than 100 ms, jitter less than 10 ms, download greater than 6.0 Mbps, and upload greater than 3.0 Mbps.
Please note that these suggested values will be affected by the amount of users that you actively have on your home network. The more devices you have attached to your network at any one time, the less available upload and download bandwidth you will have, and your ping and jitter values will go up as well.
If you find that your network is not performing at the minimum recommendation listed above please contact John McCormack.
If you haven’t yet purchased your access code you can use the 14 Day Free Access option when you register with Pearson.
Be sure you are using Chrome or Mozilla Firefox as your web browser.
Be sure to clear your cache: https://support.pearson.com/getsupport/s/article/Deleting-Browser-Cached-Files-and-Cookies
Still having trouble? Open support ticket with Pearson at https://support.pearson.com/getsupport/s/.
Tips for creating a Bongo meeting for an individual student or small group.
We will be using D2L Brightspace this semester as our learning management system (LMS). We will no longer being using Moodle.
Links to D2L Brightspace, Office 365, SSC Self-Service, and Employee email are available in the footer of every www.ssc.edu webpage under the Self-Service heading. You can also bookmark these tools (Example: D2L = https://d2l.ssc.edu/).
Some of these resources will require you to use your SSC email address (D2L for Example: tmakin@ssc.edu) and others will require just your user name (Example: tmakin) so be sure to look at the instructions on each login page. All will require that you use your SSC network passphrase.
When are Grades Due?
| Last Date to enter Attendance Verification | Last Date to Enter Midterm/ Active Pursuit | Last Date to Enter Final Grade | ||
| 1/27/21 | 03/15/21 | 05/17/21 |
Thank you for supporting the Dual Credit Program with South Suburban College and your high school.
How Do I:
If you need help with D2L please email ssconline@ssc.edu.
Entering Attendance Verification in D2L
Entering Active Pursuit and Midterms in D2L
Access my SSC email
Visit https://mail.ssc.edu/. Please enter TIC\plus your user name (i.e. TIC\tmakin) in the field labeled “Domain\User Name:”. Your passphrase will be your regular SSC Network Passphrase
Create or Recover Your Passphrase and Hint
Each instructor will create their own SSC passphrase to use with their network account, as well as, a hint in case the passphrase is forgotten. For security reasons, you will work directly with Network Systems. Please contact Joshua Patel at 708-596-2000, extension 2675 to set or recovery your passphrase and hint.
If Joshua is not available, please leave a voicemail message with your name, phone number, and the best times to return your call.
Here are some passphrase examples :
| Passphrase | Sentence used | Hint |
| IHav3aMast3rsFromABC | I Have a Master’s From ABC | Degree earned |
| MyDogsNameisSklppy | My Dog’s Name is Skippy | Pet’s name |
| can2wrongsmakeaRight | can 2 wrongs make a Right | Two negatives |
Our system has restrict ions on acceptable passphrases. Please adhere to these rules in order for your passphrase to be processed:
• Must be at least 14 characters in length
• Must contain at least one uppercase letter
• Must contain at least one lowercase letter
• Must contain at least one but no more than two numbers
• Must NOT contain a number in the first or last position of the passphrase
• Must NOT contain any special characters
• Must NOT contain any spaces between characters
Seeing triple or more? When a course that is cross-listed in Colleague is batched to D2L at least three shells are created. One shell for each of the individual courses (ART-130-003 and then ART-E77-703) and one shell with the courses combined (ART-130-003, ART-E77-703). This process allows instructors increased flexibility. If you do not plan to post material by section (ART-130-003) and only to use the combined section (ART-130-003, ART-E77-703) you can make the individual course shells inactive which will hide them from the view of both you and your students. The individual shells themselves can not be deleted without impacting the enrollment of the course.
While in the course shell you wish to hide follow these steps:
- Select Course Tools
- Select Course Admin
- Select Course Offering Information
- Uncheck the box that reads “Course is Active”
A fully automated proctoring solution integrated with D2L that uses a student’s webcam to record and analyze student exam sessions.
Overview Video / What is Respondus?
Preparing an Exam for Use with Lockdown Browswer & Respondus Monitor
Resources
Rapid rollout for instructors: https://web.respondus.com/rapid-rollout-instructors/
Weekly training webinars: https://web.respondus.com/webinars/
Guides for Faculty and Students (including information to add to your syllabus): https://web.respondus.com/he/monitor/resources/
Technical Support: https://support.respondus.com/
PRO TIPS
- Respondus is not compatible with tablets, cell phones or Chromebooks. Our web analytics tell us that 50% of our students are accessing our web resources with one of these devices.
- Students with screen readers and other web accessibility software will also more than likely have compatibility issues.
- Students are required to have a webcam and compatible device for Respondus to work. Work stations have been set up in the computer lab (Fish Bowl) at the South Holland campus for student use.
Cengage Learning now provides integration with your D2L BrightSpace course. This enables instructors to add Cengage Learning MindTap content to their courses, synchronize scores, and eliminate multiple logins for students.
Live Virtual Video Training / 12-16-2020
Resources