Author: Lisa Miller (Page 1 of 3)

Chat with D2L Technical Support

  1. To chat with D2L Technical Support 24/7 login to our D2L Brightspace environment at
  2. From your desktop click on the “Got Questions” widget in the upper right hand corner of the main landing page.
    D2L Support Widget
  3. Click on “Chat with Support” in the lower right-hand side. Chat with D2L Support
  4. If additional assistance is needed, please do not hesitate to contact the Teaching and Learning Center at

Incomplete Grades

If you have a student that needs access to your course from a previous semester, please contact SSC Online with the course, section and student information. Ask that the role of “Incomplete Student” be assigned to the student for that particular course.

If you had dates on the assignments the need to be submit you should be able to assign “View Content that is Not Released” or add a new date for just that student as a Release Condition.

Deleting Voicemails

Each voicemail box in the college has a size limit and once that is reached, callers will no longer be able to leave a message.

Voicemails can be deleted in several different ways.

  • By signing into your voicemail on your desk phone and deleting all unwanted messages.
  • By deleting the voicemail notification email in your Outlook inbox, it will in turn delete the message from your voicemail.
  • Using Jabber, you can delete voicemail messages right from the Jabber application.
  • By accessing your voicemail box from outside the college and deleting unwanted messages. See steps below.

To log into voicemail from outside the college.

  • Dial your own DID number or
  • Dial  external number 708-225-5800
  • Press the * key when voicemail greeting answers
  • Enter your ID (extension), then press # key.
  • Enter your password, then press the # key.

Also, if you have a department line voicemail box, please make sure that all unwanted voicemail messages are deleted.

Please reach out to Academic Computing with any questions.

SSC Speed Test Server

This test is only available from off campus, but is available for all employees and students.

A server has been setup on campus to test you can use to test your connect to from home to determine the quality of your Internet connection to access D2L, Bongo, Microsoft Teams, etc.

To get started visit, and follow the steps below.

Step 1: Select the down arrow (see highlighted)

Screen Shot 1 of Speed Test Process

Step 2: Type in South Suburban College (see highlighted)

Screen Shot 2 of Speed Test Process

Step 3: Click on South Suburban College (see highlighted)

Screen Shot 3 of Speed Test Process

Step 4: Click on Go (see highlighted) to start the test

Screen Shot 4 of Speed Test Process

Step 5: View Results

Screen Shot 5 of Speed Test Process

For the best experience with video conferencing (Bongo, Microsoft Teams, etc.) or VPN access to South Suburban College, you should have ping less than 100 ms, jitter less than 10 ms, download greater than 6.0 Mbps, and upload greater than 3.0 Mbps.

Please note that these suggested values will be affected by the amount of users that you actively have on your home network. The more devices you have attached to your network at any one time, the less available upload and download bandwidth you will have, and your ping and jitter values will go up as well.

If you find that your network is not performing at the minimum recommendation listed above please contact John McCormack.

Information for Dual Credit Instructors

We will be using D2L Brightspace this semester as our learning management system (LMS). We will no longer being using Moodle.

Links to D2L Brightspace, Office 365, SSC Self-Service, and Employee email are available in the footer of every webpage under the Self-Service heading.  You can also bookmark these tools (Example:  D2L =

Image of footer

Some of these resources will require you to use your SSC email address (D2L for Example: and others will require just your user name (Example: tmakin) so be sure to look at the instructions on each login page. All will require that you use your SSC network passphrase.

When are Grades Due?

Last Date to enter Attendance VerificationLast Date to Enter Midterm/ Active PursuitLast Date to Enter Final Grade

Thank you for supporting the Dual Credit Program with South Suburban College and your high school.

How Do I:

If you need help with D2L please email

Entering Attendance Verification in D2L

Entering Active Pursuit and Midterms in D2L

Entering Final Grades in D2L

Access my SSC email
Visit Please enter TIC\plus your user name (i.e. TIC\tmakin) in the field labeled “Domain\User Name:”. Your passphrase will be your regular SSC Network Passphrase

Create or Recover Your Passphrase and Hint
Each instructor will create their own SSC passphrase to use with their network account, as well as, a hint in case the passphrase is forgotten. For security reasons, you will work directly with Network Systems. Please contact Joshua Patel at 708-596-2000, extension 2675 to set or recovery your passphrase and hint.

If Joshua is not available, please leave a voicemail message with your name, phone number, and the best times to return your call.

Here are some passphrase examples :

PassphraseSentence usedHint
IHav3aMast3rsFromABCI Have a Master’s From ABCDegree earned
MyDogsNameisSklppyMy Dog’s Name is SkippyPet’s name
can2wrongsmakeaRightcan 2 wrongs make a RightTwo negatives

Our system has restrict ions on acceptable passphrases. Please adhere to these rules in order for your passphrase to be processed:

•             Must be at least 14 characters in length

•             Must contain at least one uppercase letter

•             Must contain at least one lowercase letter

•             Must contain at least one but no more than two numbers

•             Must NOT contain a number in the first or last position of the passphrase

•             Must NOT contain any special characters

•             Must NOT contain any spaces between characters

« Older posts