Student’s may receive an error when trying to join their Bongo Virtual Classroom using an iPad or iPhone.  However, this can be rectified by following these four simple steps:

Step 1: Make Certain your iPad or iPhone’s operating system is up to date

  • On your iPad or iPhone open Settings App > General > Software Update

Step 2: Update your Safari Settings

  • On your iPad or iPhone open Settings App > Safari
Ipad Safari Settings
  • Make sure all of the following are toggled OFF:
    • Block All Cookies
    • Prevent cross-site tracking
ipad security settings for Safari

Step 3: Download the Brightspace Pulse App

  • On your iPad or iPhone open App Store App
  • Search Brightspace Pulse and download
Brightspace Pulse App logo
  • Open the Brightspace Pulse app and follow the tutorial next buttons until you are at the screen to select your school
  • Select South Suburban College
  • Login with the same username and password you use to login to D2L: Complete SSC email and password (example: tmakin100@student.ssc)

Step 4:  Navigate to your Bongo Virtual Classroom

  • Using the Brightspace Pulse App you downloaded in step 3 above, under My Courses > Select the three dots in the upper right-hand corner of your desired course
  • Select Launch Course Homepage
Brightspace Pulse Launch Course Page
  • Under More in the course navigation > Select Virtual Classroom
BrightSpace Pulse More Virtual Classroom
  • Under Action column of scheduled Virtual Classroom session > select Launch
D2L Launch Virtual Classroom
  • Select Join
Bongo Join
  • Select to allow Microphone
  • To turn on your webcam, select Camera and allow